DIAMOND HOSPITALITY’S MISSION STATEMENT:
We are dedicated to a solid commitment to partner with hotels and tourism organizations to provide quality assurance evaluation programs that will guide our clients to implement and improve on established procedures and services so to surpass customer service levels and achieve revenue goals.
Established in 2001, Diamond Hospitality offers hotels, resorts and tourism organizations customized quality assurance programs, a star rating/classification system based on international standards and anonymous mystery shop inspection programs.
Our strategy is simple. Diamond Hospitality works closely with management and leadership to create a customized strategy that combines your philosophy and objectives with our quality assurance initiatives and solutions.
Whether you are an individual property, a hotel group or a tourism organization, Diamond Hospitality is committed to supporting your efforts to maintain the highest standards of quality, consistency and customer experience.
Toby Pike, Founder/President
With over 20 years of hospitality and tourism experience, Ms. Toby Pike, president and founder of Diamond Hospitality, and her team, offers clients personal attention and professional expertise. Each client's current needs, objectives and budget are assessed. "Our goal is to recommend and implement customized solutions to help reach your objectives of quality consistency, customer satisfaction and increased bottom line revenue".
In her established hospitality career, Ms. Pike has held leadership positions with Canadian Pacific Hotels, American Airlines, Restaurant Associates and the Puerto Rico Convention Bureau in New York City, Washington, DC and in Ottawa, Canada.
"The Puerto Rico Tourism Company is very pleased to have contracted Diamond Hospitality to develop and implement a Star Rating/Classification Program for our properties in Puerto Rico.
Diamond Hospitality exceeded our expectations and we were very pleased with the initial results and this ongoing program.
We would highly recommend Diamond Hospitality!"
Angel La Fontaine,
Director, Tourism Quality Assurance
Puerto Rico Tourism Company